FAQ

 

What is imMail?

ImMail is a messaging app with focus on formalize instant communication. The application allows each company to have its own instant messaging system, switching all professional communication from personal messaging applications to a company-supplied, managed, and supported application.

Who is imMail for?

ImMail is designed for small, medium and large companies looking for a corporate alternative to personal messaging applications that are being ostensibly used in businesses environment. For those companies that have found that the use of personal messaging applications in the workplace violates the principles of governance, management, security and control of the company and therefore should be abolished.

Why formalize instant communication?

Statistics demonstrate a migration in the pattern of global digital communication. People are increasingly adopting a synchronous communication (IM) pattern instead of asynchronous (e-mail) communication. Because of the convenience and the lack of company’s own messaging system, people began to use personal instant messaging applications for professional purposes, which carries a huge risk for the company.

Who is behind imMail?

ImMail was designed, founded and is currently managed by Leonardo Valença (Founder & CEO) and Rafael Menezes (Co-founder and CTO), both Brazilian tech entrepreneurs.

Where is imMail based?

The executives and main imMail development team is based in Brazil.

Basic features

How do I Add my collaborators into imMail?

To add your collaborators into imMail, it is very simple. Just log in to imMail on the web (www.immail.com.br), click on “settings” in the upper right corner of your screen, “manage domain“, enter the email of your collaborator, select the access profile, click “Add” and you’re done!

Your employees will receive an email with an invitation link to join your company domain in imMail.

How do I add a contact?

Note that imMail automatically loads the contacts related to your email accounts, therefore you can tap “one click invitation” button to invite your client or coworker to join imMail.

If the contact you want to add is not in your contact list, then simply click on “add contact”, enter the email address of the contact you want to add and click “confirm.”

How to send files inside a conversation?

Currently our users can only upload files over the web. To do so, simply select a web conversation, click the attachment button (in clip format), select “Files” and choose one or more files you want to share.

How to send photos inside a conversation?

To send photos (on the Web or App), simply click on the attachment icon (in clip format) and select the photo you want to send.

If you want to take a snapshot using the app, you can click on the camera icon on the right side of the text box, take the photo, and then select if you want to use or retake the photo.

Can I record and send audio within a conversation?

Currently the audio recording and sending functionality is only available in the Mobile version.

To record and send audio within a conversation, simply click and hold the audio recording icon, which is on the right side of the text box. After completing the recording of your audio message, simply release the icon so that your audio message is sent.

How do I send a message to multiple recipients?

You can send a message to multiple recipients without having to create a group or broadcast list.

To do so, simply click on “New message” in the conversations list on the web. The application will open a modal of creating, formatting and sending messages where you can write or paste your text and also enter the recipients with whom you want to share your message.

How to format a message?

To format a message, simply click on “New message” that the application will open a modal of message creation and formatting. Currently, you can use the following formatting functions:

  1. Negrito N (“Control b” atalho)
  2. Itálico I (“Control i” shortcut)
  3. Título
  4. Citação
  5. Pontuação
  6. Numeração

Can I copy a message from a sender and paste it into another conversation?

You can copy a message in your App or on the Web and send it to your recipient.

On the web, just select the text you want to copy, press “control c” on your keyboard, select the conversation where you want to share that copied text and click “control v“.

In the mobile version, click and hold the selected message and the application will show you a “copy” option. Just click on the option displayed to copy the message. After that, select the conversation in which you want to paste and double click on the text box. The system will display the “paste” option. Just click on the “Paste” option that appears so that the application pasts the text into the selected conversation.

How do I storage a conversation?

You can not archive a message or conversation yet. Our team is working to have this functionality implemented as soon as possible.

Can I delete a conversation?

You can not delete a conversation yet. Our team is working to have this functionality implemented as soon as possible.

Groups

How to create a group?

To create a group, simply go to the “groups” tab on the web or in your application and click on the “New group” option.

The application will display the group creation mode for you to enter the “group name” and the “members“.

Note that you can add the members to the group by entering name or email address. Use our autocomplete function.

How do I add users to a group?

To add users to the group you need to be the group administrator or creator. If you are a group administrator, follow these steps to add a user:

On the web, you just enter the group and click on the group name. The application will open a tab with the details of the group. Click on “Group Details” so that the application presents the modal for viewing the current group members and adding new members.

In the App, just enter the group and click on the name of the group. The application will open the modal with the names of the members of the group and the option of “Add Participants”

How to edit a group?

Group editing functionality is currently only available on the web. To edit a group you need to be a group administrator or creator. If you are the group administrator, enter in the group conversation and click on the group name. The application will open a modal on the right side of your screen with some information, including “Group Details“. Click on “Group Details” and a screen will open for editing the group name, photo and privileges.

Files and Folders

How to create a folder?

Currently, the folder creation feature is only available in the web version. To create a folder in the web version, simply enter the “Files” tab in the upper left corner of the screen. Once the application files directory is open, just click on “options” in the upper left corner of the screen, select the “New folder” option, enter the name you want to assign to that folder and select the “Create” option.

How to upload a file?

Currently, the file upload feature is only available in the web version. To upload one or more files, simply enter the folder which you want to upload that file, click on “options” in the upper left corner of the screen, select the “Upload file” option. Select the file (s) you want to upload and click submit to upload the file (s) to the selected directory.

How do I share a folder?

Currently, folder sharing functionality is only available in the web version. To share a folder, just right-click on the folder where you want to do the sharing that the application will open a sharing mode. Simply enter the email address of the people with whom you want to share, set the access permission to that folder and click “share“.

How do I share a file?

Currently, file sharing functionality is only available in the web version. To share a file, just right click on the file and click on “share“. The application will open the sharing mode. Simply enter the email address of the person you want to share with, set the access permission to that folder and click “share

Secutiry

How to recover my password?

If you have lost or forgotten your password, we recommend that you replace it as soon as possible. To reset your password on the Web, enter the authentication area in app.immail.com.br, select the “Forgot your password? “ Enter your email and click” submit “we will send a password recovery link to your email.

Where my conversations data are recorded?

Once ImMail is a cloud-based application, all data is stored in the cloud. As a result, you can access your data from any device anytime, anywhere.

Our cloud-based architecture also allows you to access the Web version of the app even if your cell phone is running out of battery or is not close to you. There is device dependence for system works.

To ensure the security of our customers and users, we use the latest in architecture and infrastructure security. Our infrastructure is self-scalable and uses redundancy and clustering to ensure maximum application availability and performance, allowing immediate fixes and quick responses to incidents that are identified or reported by our users.

Who can have access to my data?

If you are using imMail from a corporate domain (eg @companyname), only the administrator of this domain can access your account in terms of management and control. imMail works similarly to email management, where companies provide access to their employees and can manage their accounts according to their security or compliance or policies.

How can I manage my employees’ imMail access?

You can only manage your employees’ accounts in imMail if you are a domain administrator, that is, the person who created the company domain in imMail. Normally, domain administrators are the network administrators of the company.

If you are the domain administrator of your company, simply access the “Domain Management” option in the upper right corner of the web screen and the system will open a modal with options for:

  1. Add users to the domain

  2. Delete users from the domain

  3. Change permission (Reader, Editor, or Administrator)

  4. Change employee password

  5. Export account data